by Dave-Inwood
Visitor

iPhone X and EE App

Is anyone else having an issue with the latest update to the EE App, I set it up for Face ID and each time I close it reopen it, it says that I haven’t logged in for a while so use username and password and loops like that. Settings shows FACE ID on. 

1 SOLUTION

Accepted Solutions
by Brilliant Contributor
Brilliant Contributor
Solution

Re: iPhone X and EE App

Hello @Dave-Inwood,

 

Welcome to the community,

 

You are not the only one to have this, it has been reported. I remember this happening a while back on my IPad with Touch ID, and the same is happening again, it is not just Face ID, but Touch ID also.

3 REPLIES 3
by Brilliant Contributor
Brilliant Contributor
Solution

Re: iPhone X and EE App

Hello @Dave-Inwood,

 

Welcome to the community,

 

You are not the only one to have this, it has been reported. I remember this happening a while back on my IPad with Touch ID, and the same is happening again, it is not just Face ID, but Touch ID also.

by Profile closed
Not applicable

Re: iPhone X and EE App

If you turn off PIN prompt and FaceID/TouchID, close the app completely and then open and re-enable FaceID/TouchID that seems to cure the issue.

by Brilliant Contributor
Brilliant Contributor

Re: iPhone X and EE App

Thank you @Profile closed, that worked!

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