by sarahtan1984
Visitor

i have lost phone and want to report it but customer service is down

i have lost my phone and need to report it so that it can be locked. Customer services are down and i need to report it and get a new phone  sen tout, 

5 REPLIES 5
by Ace Contributor
Ace Contributor

Re: i have lost phone and want to report it but customer service is down

EEs call handling systems are not working properly right now:

 

https://community.ee.co.uk/t5/Network-status/bd-p/Network-Status

 

EE will update the thread when the issue is resolved.

 

@Christopher_G @James_B can stores help with lost & stolen queries?

by
EE Employee

Re: i have lost phone and want to report it but customer service is down

Hi @sarahtan1984 and welcome to the community.

 

Please note that we’ve identified an issue with a data centre that supports EE customer service, and our technical teams are still working to fix it today.

 

You’ll be able to speak to the relevant team about your lost/stolen phone as soon as this is fixed.

 

As long as you’ve tried to contact us within 24 hours – either by phone or social media – we will take this into account as soon as you are able to speak to the relevant team to report this to them.

 

@tm90 stores are unable to assist with this type of query.

 

Many thanks,

 

Lee

by Grand Master
Grand Master

Re: i have lost phone and want to report it but customer service is down

@tm90: Wrong link to pertinent thread; https://community.ee.co.uk/t5/Network-status/Calling-us-and-using-our-customer-service-platforms/m-p... .

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by Ace Contributor
Ace Contributor

Re: i have lost phone and want to report it but customer service is down

@Lee_H thank you for confirming.

 

Possible back up in future EE? Other networks can do this. Having not one single way to report a loss or theft is concerning.

by
EE Employee

Re: i have lost phone and want to report it but customer service is down

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