by sultanuzma Contributor
Contributor

i cant access live chat

ive been unsuccessfully trying to get through to live chat.

Earlier got through but after speaking to about 3 agents and the last very idiotic one I had to close window to end chat.

Then have been trying for 2 -3 hrs now but cant get through!!

most annoying as Im abroad so need this chat.

6 REPLIES 6
by Brilliant Contributor
Brilliant Contributor

Re: i cant access live chat

@sultanuzma, What is the problem, is there something we can help with in the forum?

 

Live chat is only available when someone is free to chat with you and they are not busy with other customers.

by Grand Master
Grand Master

Re: i cant access live chat

Hi @sultanuzma

 

You know how to contact them it's just you cannot connect? It might be the agents are busy with other customers.

 

Have you considered calling instead in 150?

 

Lastly please remember EE chat staff are there to try and help, and can only help as far as the information they are given, please remember that when you have such rude view on the people trying to help you.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by sultanuzma Contributor
Contributor

Re: i cant access live chat

Listen to me first please I was connected to about 3 or 4 agents which apologised to me & saying we ll put you through to correct agent. This was in error too.

which is fine but I had to keep repeating what I was saying.

the last one was very rude she was not putting me through to someone else as requested....

not being rude just stated what happened.   

by Grand Master
Grand Master

Re: i cant access live chat

Hi @sultanuzma

 

Why not just called EE in 150? If you are struggling to get your point across via live chat then speaking to someone will be more productive.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Brilliant Contributor
Brilliant Contributor

Re: i cant access live chat

Well, what do you expect us to do, you are not letting us know what your problem is?

 

As we have already mentioned, live chat is only available when someone is free.

 

 

by
EE Community Support Team

Re: i cant access live chat

Hi @sultanuzma

 

Welcome to the community.

 

I'm sorry to hear that you're having a problem with the live chat team.

 

If you would let us know roughly what your query is, we'll do our best to get you some help.

 

Thanks


Chris

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