by Seahorse21 Investigator
Investigator

i can't log into my online account.

Can anyone advise. I log into my account but when asked to varify my account number it tells me it's incorrect but i have had my account number confirmed by a member of the EE team. What can i do to sort this?

4 REPLIES 4
by Seahorse21 Investigator
Investigator

Re: i can't log into my online account.

Update on this post-I have just had my account reset and had an EE team member confirm my account number. However when i type it in to verify my account there are too many didgets. I cannot get back to live chat to sort this.

by
EE Community Support Team

Re: i can't log into my online account.

Hello there @Seahorse21.

 

Thanks for coming here.

 

Is your account on an EE personal contract?

 

I will see if I can get you through to the chat team this evening 🙂

 

Thanks.

by Seahorse21 Investigator
Investigator

Re: i can't log into my online account.

Hi

Yes my account is a personal one 

 

by
EE Community Support Team

Re: i can't log into my online account.

Great thanks @Seahorse21.

 

I have sent you a private message on here.

 

This has a direct link to our chat team for you.

 

Let me know how you get on 🙂

Let's get started

Join the EE Community to ask, answer, learn and share.