by sharon1670 Valued Contributor
Valued Contributor

how to remove the chat help pop up from my screen while using the 'my ee app'

hi is there a way to remove the chat help pop up from my screen while using the 'my ee app' its so annoying.. it's asking if i need help...yes i need help i need ur pop up to disappear off my screen so i can pay my damn bill properly 🤦

3 REPLIES 3
by
EE Community Support Team

Re: how to remove the chat help pop up from my screen while using the 'my ee app

Hi @sharon1670

 

When it asks if you need help, can you not just select 'no'?

 

Or is there a 'x' symbol in the top right corner?

 

What is the make and model of the device that you're using the app on?

 

Look forward to hearing from you.

 

Chris 🙂

by sharon1670 Valued Contributor
Valued Contributor

Re: how to remove the chat help pop up from my screen while using the 'my ee app

hiya thanks for replying.. i'm using the LG G5+no there isn't an 'x' +if i
press it i'm redirected to the help page with a message saying a EE
representative will be with u shortly so if i sack them off+return it
appears again..one time it caused me to double click+two payments went
through.. 🤔
by
EE Community Support Team

Re: how to remove the chat help pop up from my screen while using the 'my ee app

Hi @sharon1670,

 

I'm not sure if it's possible to disable this feature.

 

I'll pass your feedback to the My EE team and let you know if I can find a solution.

 

Thanks

 

James

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