by CarolePamela14
Visitor

how do I delete my mobile and add a new one

my mobile phone was ruined when I dropped it down the toilet.

I need to add my new phone how do I go about it?

2 REPLIES 2
by Grand Master
Grand Master

Re: how do I delete my mobile and add a new one

Hi @CarolePamela14 

 

Add your new phone to what? The app should work if you enter your correct credentials.

 

Thanks

 

 




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by
EE Community Support Team

Re: how do I delete my mobile and add a new one

Hi @CarolePamela14

 

Welcome to the community, sorry to hear about your phone.

 

Are you on contract or pay as you go? Do you have phone insurance?


Chris

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