by Daren1
Explorer

free 6 month prime is using my data package, how do I use it for free

 
3 REPLIES 3
by Grand Master
Grand Master

Re: free 6 month prime is using my data package, how do I use it for free

@Daren1   How do you know this ?  Are you looking on the device or your my EE account? 

by Daren1
Explorer

Re: free 6 month prime is using my data package, how do I use it for free

A message flashed up saying that it was using my data when I started streaming. Also my data has gone down faster than I would normally expect. I tried ringing EE but was held in a long queue 

by
EE Community Support Team

Re: free 6 month prime is using my data package, how do I use it for free

Hi there @Daren1

 

Welcome to the community.

 

When you subscribe to Prime Video on EE by texting PRIME VIDEO to 150, the data will be on us for the first six months when you stream content, so your data allowance is unaffected.

 

You do however need to make sure you have some data remaining in your monthly data allowance otherwise streaming content from the app will not work.

 

What did the message say?

 

Did you follow the setup instructions in the text we sent as a reply to PRIME VIDEO?

 

Leanne 🙂

 

 

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