by eric20 Investigator
Investigator

ex orange user why cant I access my EE app on mobile

getting somethings gone wrong. its our fault. we're trying to fix it

1 SOLUTION

Accepted Solutions
by
EE Employee
Solution

Re: ex orange user why cant I access my EE app on mobile

Hi @eric20

 

Please do try and delete and reinstall the app to see if that assists.

 

Many thanks,

 

Lee

9 REPLIES 9
by Grand Master
Grand Master

Re: ex orange user why cant I access my EE app on mobile

@eric20  Are you a EE customer?  You say your an ex Orange customer but nothing about being a EE customer.   

by
EE Employee

Re: ex orange user why cant I access my EE app on mobile

Hi and welcome to the community @eric20

 

So I can try and assist, can you confirm if you have moved over to EE from Orange?

 

Many thanks,

 

Lee

by eric20 Investigator
Investigator

Re: ex orange user why cant I access my EE app on mobile

Yes I have moved from Orange

Eric20
Sent from Mail for Windows 10
by eric20 Investigator
Investigator

Re: ex orange user why cant I access my EE app on mobile

Yes i'm an EE member

by
EE Community Support Team

Re: ex orange user why cant I access my EE app on mobile

Thanks @eric20

 

Have you had this problem since you moved from Orange?

 

Can you access the My EE online?

 

Thanks 🙂

by eric20 Investigator
Investigator

Re: ex orange user why cant I access my EE app on mobile

yes

by
EE Employee
Solution

Re: ex orange user why cant I access my EE app on mobile

Hi @eric20

 

Please do try and delete and reinstall the app to see if that assists.

 

Many thanks,

 

Lee

by eric20 Investigator
Investigator

Re: ex orange user why cant I access my EE app on mobile

It worked Thank you very much

by
EE Employee

Re: ex orange user why cant I access my EE app on mobile

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