by carl-d Investigator
Investigator

ee app failed to work for the last month saying its your fault .

 ee app has not worked for over . Would like it fixed.  Still the same when re-install 

4 REPLIES 4
by
EE Community Support Team

Re: ee app failed to work for the last month saying its your fault .

Hi @carl-d,

 

Welcome to the community.

 

I've seen this type of error message before. It suggests that your account is not fully set up.

 

I'd reccomend trying to set up the account again as a new user and use the same email address.

 

If you continue to get the same error message, I'd recommend speaking with our customer services team who will be able to access your account and get this sorted for you.

 

Let us know how you get on 🙂

by harlequin_1963 Investigator
Investigator

Re: ee app failed to work for the last month saying its your fault .

I get the same constantly from the app unless I am in a 4g area.

The local mast has problems so no 4g and myee doing same as yours.

by carl-d Investigator
Investigator

Re: ee app failed to work for the last month saying its your fault .

Solved

by harlequin_1963 Investigator
Investigator

Re: ee app failed to work for the last month saying its your fault .

No.

If no 4g neither it nor any of my secure banking apps work.

 

I solved this on one phone by moving to giffgaff ....... So far have yet to have same problems in my area.

 

 

 

For me This is / was an ee coverage problem.

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