by LaurenHar
Visitor

can you collect a phone in your bank account but another name with both ids?

Hi, the account online and bank details are in my name however my mums name is still on the account from 15 years ago. today I went to collect my new iPhone 11 and was turned away because my mum was not with me and her name is on the account even though I had her id my id the payment confirmation and the bank card of the details the payment is taken from each month. 

1 REPLY 1
by Grand Master
Grand Master

Re: can you collect a phone in your bank account but another name with both ids?

Hi @LaurenHar 

 

You need to call EE CS on 150 and with your mum transfer the account over into your name.

 

Thanks




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