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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 389 Views
  • 1 replies
  • 1 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 15671 Views
  • 15 replies
  • 8 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 159916 Views
  • 0 replies
  • 8 Helpful

Earn money off your EE account with Airtime Rewards

Let your favourite retailers help you save money on your EE monthly mobile bill or credit for your pay as you go account. > No sign up or monthly fees. Secure. Simple.> Available on Pay monthly & Pay as you go.       Starting is easy, sign up throug...

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Leanne_T by EE Community Support Team
  • 12695 Views
  • 11 replies
  • 2 Helpful

My EE

Why is it almost every time I fire up your EE app it comes up saying it's down for last minute improvements and being improved. It's just a waste of space on my phone. I've cleared cache, I've deleted and reinstalled, all to no avail. You really need...

DPC30 by Explorer
  • 258 Views
  • 3 replies
  • 0 Helpful

App

This app is useless, been down for days and a regular occurrence

JKOK by Visitor
  • 230 Views
  • 1 replies
  • 0 Helpful

Cant link my number

Hi, Cant link my number to account put number in then get a code in sms and enter then its says can't link at minute come later after we fix things. 

Email address is linked to an old closed plan

I have just rejoined EE after using a different service provider for a few years and I'm trying to create an account, however, this isn't possible as my email address is already registered from my previous plan around 4 years ago. When I log into my ...

kezzab86 by Visitor
  • 348 Views
  • 1 replies
  • 2 Helpful

New App

Apparently this app is being upgraded. It seems to me to have gone backwards. Once I found My ee I couldn’t remember my password so requested a code. When this was sent and I opened the email. When I returned to the app it went back to the home scree...

can’t link my product

I bought the SIM card in the store. But It sometimes shows that they can’t generate a passcode. Even when I get the passcode and input it, it shows that ‘we’re having trouble linking your products. I don’t know how to proceed payment now. I want to g...

Linking mobile to my EE app

Keep trying to link my phone to my EE app and keeps saying can’t find any product linked to my number. It was ported from BT and changed across on Thursday. Does it take a while for the EE app to pick up the ported number?Thanks in advance

Iainsax by Investigator
  • 666 Views
  • 7 replies
  • 0 Helpful