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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 798 Views
  • 12 replies
  • 1 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 16033 Views
  • 15 replies
  • 8 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 179586 Views
  • 0 replies
  • 9 Helpful

Earn money off your EE account with Airtime Rewards

Let your favourite retailers help you save money on your EE monthly mobile bill or credit for your pay as you go account. > No sign up or monthly fees. Secure. Simple.> Available on Pay monthly & Pay as you go.       Starting is easy, sign up throug...

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Leanne_T by EE Community Support Team
  • 12985 Views
  • 11 replies
  • 2 Helpful

Hard to navigate site

All i wanted to do was check my bill! Complicated site to navigate, just full of peoples post and forum site etc. how can that be the first thing I see when I want to just sign into my account. Think I’ll look at another mobile provider! 

Resolved! Bills and Payments

I can’t change my payment information. My app looks like it has changed to the web version and I can’t change my payment information for days now 

Kurirai by Visitor
  • 297 Views
  • 1 replies
  • 0 Helpful

Outage again

Live in Sy10. July and august both saw my mobile broadband  and 5 g  mobile reception being constantly down.  What is going on?   September was a bit less unstable, but now we are early in october and back to both dropping all day and into the late e...

Glaisher by Visitor
  • 197 Views
  • 1 replies
  • 0 Helpful

Last minute app upgrade

How convenient that ee updates the app when I go to gift my data at the start of my data reset. Especially after all the problems I’ve been having over the past several months in gifting data. 

weeali by Explorer
  • 183 Views
  • 1 replies
  • 1 Helpful

Resolved! App Down

The my EE app is still down on my phone but the my EE app is working on my tablet 

Ap8 by Explorer
  • 488 Views
  • 3 replies
  • 0 Helpful