Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
We've teamed up with Airtime Rewards to give you a chance to win £100 credit towards your EE Mobile bill. With Airtime Rewards, you get money back every time you shop in-store or online at over 150 retailers. Then, when you're ready, you can use...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Let your favourite retailers help you save money on your EE monthly mobile bill or credit for your pay as you go account. > No sign up or monthly fees. Secure. Simple.> Available on Pay monthly & Pay as you go. Starting is easy, sign up throug...
See e.g. Device unknown - The EE Community Since my upgrade a couple of weeks ago, when I look on my website account it shows as "unknown device". It was fine before, and the other phone on the account is displaying fine, just this one. I have reinst...
For a while I have not been able to view my bill, and then a few weeks ago it change to ‘account closed’ when I log on; I have contacted customer service countless times and just keep getting told it’s to do with the upgrade being rolled out and they...
Hello, I’m struggling to find bill and payment on the app
I have been trying to upgrade my phone on the EE app and I go through the process of selecting the phone, plan and trade in and then click add to basket. When I then click on my basket it is empty and when I click 'check out', nothing happens.I calle...
Hello, I want to change my home address that is under my EE account as I don’t live there anymore Thank you, Agnieszka [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]
Having activated sim yesterday and number port completed earlier today I am still unable to link number (by choosing link device) to my account. It seems stuck in a loop where I keep clicking mobile sim as my device but then it does nothing and sho...
Not sure what has happened - using Edge, screengrab included. (Same effect in Firefox too!)odd formatting
EE should improve your website. Whenever I try to use your mobile app. Either it doesn't open or it always makes an error as Request Timed Out. Apart from that if I want to use webpage its the same scenario. I can't check my usage. Once it works. Whe...
