Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
We've teamed up with Airtime Rewards to give you a chance to win £100 credit towards your EE Mobile bill. With Airtime Rewards, you get money back every time you shop in-store or online at over 150 retailers. Then, when you're ready, you can use...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Let your favourite retailers help you save money on your EE monthly mobile bill or credit for your pay as you go account. > No sign up or monthly fees. Secure. Simple.> Available on Pay monthly & Pay as you go. Starting is easy, sign up throug...
Best ever
Every time I try and look at my upgrade options either using the App, I get a message saying, 'We can't load this right now, something went wrong with our server. Check you're online and try again in a few minutes'. This has been happening for at lea...
Hi I want to pay my bill but the app is not working can you help me please
I am trying to add accessories to my plan but every time I get to checkout I complete everything and press Next/Confirm and it's just frozen then with the wheel spinning and won't let me go any further.
I've been trying to access the "message us" option on the app for days but it's never available. What is going on? Last time I had to call EE I spent 40 minutes waiting for someone to become available... I don't want to be doing that every time I nee...
Hi, for months now I have not been able to access anything on my online account.This is all I get when i login.
I logged in to check my mobile data and details and check bill and recall when I started contract. But my mobile/number has been unlinked and I've no access to mobile contract details. What's going on? Why is this? I need details of contract start da...
EE have sent me a reminder that my contract is up within 14 days and an offer to upgrade. I found an offer I wanted but it is just so difficult to simply upgrade that it's just easier to leave EE. It a shame but with no online chat or simple process ...
Why is it so hard to get a detailed bill. I know I can text 150 for the balance but I need to check whether I've been charged for something incorrectly. It almost feels like it's a deliberate ploy. There doesn't seem to be the option to do very much ...
