EE app and website

Support using EE to manage your account and check data on-the-go.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 388 Views
  • 1 replies
  • 1 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

Alex_M_0-1687766298066.png Alex_M_1-1687766331596.png img-07 copy.png Alex_M_3-1687766544821.png
Alex_M by Star Contributor
  • 15669 Views
  • 15 replies
  • 8 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 159709 Views
  • 0 replies
  • 8 Helpful

Earn money off your EE account with Airtime Rewards

Let your favourite retailers help you save money on your EE monthly mobile bill or credit for your pay as you go account. > No sign up or monthly fees. Secure. Simple.> Available on Pay monthly & Pay as you go.       Starting is easy, sign up throug...

EE airtime rewards 1.jpg Rewards-hub (003).png
Leanne_T by EE Community Support Team
  • 12693 Views
  • 11 replies
  • 2 Helpful

my ee app not working

I am unable to use the My Ee app - I have had this for many years and suddenly it’s stopped working making it impossible for me to gift data to my linked accounts. I have cleared cache, deleted app and reinstalled a couple of times with no success. I...

ktstuart1603_0-1696612540967.png

Resolved! Checking bill

I am getting totally peeved off with ee why can't I check my new monthly bill on the day it is produced. I have tried 4 times to check it and it failed every time, I have uninstalled the ee app and reinstalled it and still nothing I won't be ringing ...

Kh171 by Contributor
  • 351 Views
  • 4 replies
  • 2 Helpful

Sorry there seems to be a problem

With the EE app.This is because there may be a problem with the configuration of your device.Here is the thing, freshly installed Oxygen OS, every other app works.Do you think the problem is my device or the app?Whoever coded the app perhaps needs to...

chrcolk by Established Contributor
  • 389 Views
  • 4 replies
  • 4 Helpful

Cannot login

My login wont work on the  MyEE website and the app says its down for maintenance. My email address says its not recognised when i try to reset password.

Chek by Explorer
  • 266 Views
  • 5 replies
  • 2 Helpful