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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 389 Views
  • 1 replies
  • 1 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 15671 Views
  • 15 replies
  • 8 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 159883 Views
  • 0 replies
  • 8 Helpful

Earn money off your EE account with Airtime Rewards

Let your favourite retailers help you save money on your EE monthly mobile bill or credit for your pay as you go account. > No sign up or monthly fees. Secure. Simple.> Available on Pay monthly & Pay as you go.       Starting is easy, sign up throug...

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Leanne_T by EE Community Support Team
  • 12695 Views
  • 11 replies
  • 2 Helpful

App setup for Samsung S9

I must have tried 30 times in the last couple of months to link my phone to the app just keep getting we're having problems try again later ......any ideas ??

Lee6710 by Visitor
  • 180 Views
  • 1 replies
  • 0 Helpful

Resolved! Using same Email for two Accounts

Hello i already have a tablet on the EE network. Today my new sim arrived and I'm going to use the same Email for both .Is this possible. Thanks 

wilco58 by Valued Contributor
  • 330 Views
  • 7 replies
  • 2 Helpful

Resolved! Documents on EE app.

Does anyone know where to find the important documents in the app .Keep getting text messages say there is important documents to view in the app but when I go to it I can't find where they are . 

Silv by Visitor
  • 267 Views
  • 1 replies
  • 1 Helpful

My EE Account Hacked

On Thursday 11th August my EE Account was Hacked and someone bypassed EE security and Obtained a Pac code, They then used this to transfer my no to Lycamobile, EE sent me a Sorry your leaving Text which I new was wrong so I immediately contacted them...

Gymshoes by Contributor
  • 2323 Views
  • 22 replies
  • 9 Helpful

email contact

Hi.  Does anyone have an email address for EE?  I want to chat with an agent online.  Thanks