Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
We've teamed up with Airtime Rewards to give you a chance to win £100 credit towards your EE Mobile bill. With Airtime Rewards, you get money back every time you shop in-store or online at over 150 retailers. Then, when you're ready, you can use...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Let your favourite retailers help you save money on your EE monthly mobile bill or credit for your pay as you go account. > No sign up or monthly fees. Secure. Simple.> Available on Pay monthly & Pay as you go. Starting is easy, sign up throug...
Can’t wok out how you view or download a statement now??
I've had two phones on the same bill for years, and have been a customer since 1996. One reason I have stuck with EE is because I liked the ability to gift data, but I've just tried to do it tonight and there is no option anywhere in the app to gift ...
Has the live chat option gone from EE contact us? I always use the live chat function to sort any issues i have quickly but i cant see it pop up anymore as an option?
I am using pay as you go. It was working before but now it not working any more.I tried to reach ee store and the staff said they cannot help me.so now I am not able to check my ee usage and set up direct debit.this is the screen when I tried to link...
I’ve just recently transferred from plus net and no matter how many times I try and link my sim, it won’t work? Does anyone know how to get this sorted?
Hi I’m unable to use my EE as I get an “Account Closed” message every time I log in via the app or website. I’ve got a rolling contract for mobile plan and broadband and need access to my account to make a payment.
I’ve recently decided to upgrade my sim only contact as I’ve had my phone for nearly 6 years and it’s due an upgrade. The app and website allow me to log in but as soon as I go to products and “upgrade phone options” I get a error saying I’m unable t...
Hi I’m trying to change my address
Hi Does anybody know if customers services have anyone working at the moment. I spent over an hour in a queue last night (19/1/24) and spoke to no one. It’s the same tonight (20/1/24).
I login my EE app account, but it shows the message as the picture. I also tried to login EE website, but the system cannot show my profile and my account info. I already linked up my broadband bill to my account and I can’t check and pay my bill rig...
