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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 388 Views
  • 1 replies
  • 1 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 15668 Views
  • 15 replies
  • 8 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 159650 Views
  • 0 replies
  • 8 Helpful

Earn money off your EE account with Airtime Rewards

Let your favourite retailers help you save money on your EE monthly mobile bill or credit for your pay as you go account. > No sign up or monthly fees. Secure. Simple.> Available on Pay monthly & Pay as you go.       Starting is easy, sign up throug...

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Leanne_T by EE Community Support Team
  • 12693 Views
  • 11 replies
  • 2 Helpful

EE App

I woke up Tuesday morning this week login to my EE app and found I no longer have access to my mobile account only my broadband account try Phone 150 to get this fixed, but all they keep doing is asking for my IPV4 and I will not give it as private t...

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UkzVortex by Established Contributor
  • 340 Views
  • 13 replies
  • 4 Helpful

Resolved! My EE app

My EE  App has not been working or showing my bills since July 2022 and a year this problem has not be fixed as yet so why i am still unable to view my bills or link my account 

Online upgrade area of website isn't working

Come on EE, sort yourself out. MyEE is telling me I'm ok to upgrade my phone, I go to the website and it says "Hey PAUL, you can upgrade now or add another plan to your account on 07.......", I pick the phone and plan I want, press "Add to Basket" an...

Resolved! website error

bruh this website is so annoying Im buying the pay monthly and at checkout process. I have been trying to do this on 4 different devices and for 2 weeks but it never work at all. Error at every step and i cannot do anything, so terribleI called 150 a...

TV & Sport

HiWhy do I get this error? I’m only trying to look at the TV & Sport packages… 

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ollie798 by Visitor
  • 138 Views
  • 1 replies
  • 1 Helpful

Linked accounts / issues with quality of internet??

Does anyone have issues with linking accounts (2 mobiles and internet), which prevents me from seeing them on the app. Also, hey had completely the wrong email address, one that I’ve never had which apparently gets changed but due to the new system, ...

Starby69 by Visitor
  • 144 Views
  • 1 replies
  • 0 Helpful

The EE call centre is dysfunctional

You may die waiting and working for resolution. You will be passed from pillar to post, forced to repeat security every time, and to repeat your story again and again. No matter how much they inconvenience, aggravate, insult, frustrate, intimidate or...

Hulleydn1 by Investigator
  • 266 Views
  • 6 replies
  • 0 Helpful