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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 931 Views
  • 12 replies
  • 1 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 16124 Views
  • 15 replies
  • 8 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 185871 Views
  • 0 replies
  • 10 Helpful

Earn money off your EE account with Airtime Rewards

Let your favourite retailers help you save money on your EE monthly mobile bill or credit for your pay as you go account. > No sign up or monthly fees. Secure. Simple.> Available on Pay monthly & Pay as you go.       Starting is easy, sign up throug...

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Leanne_T by EE Community Support Team
  • 13072 Views
  • 11 replies
  • 2 Helpful

Resolved! Payment

Can’t pay for  my bills for some reason 

Ra151 by Explorer
  • 162 Views
  • 1 replies
  • 0 Helpful

EE app/5.29 - Shop - Broadband - Address look up/Broadband

How does the EE app know, within the Shop-> Broadband , on this dashboard page, the physical address, it seems to be "looked up" and already filled in?Deleted the EE app re-installed the app/ clear and crunched devices cookies and cache.The address d...

354- by Star Contributor
  • 285 Views
  • 11 replies
  • 0 Helpful

Unable to upgrade.

I am due an upgrade on 1 of my contracts (I have a few on my account for the kids)Everytime I try to do it online or the app (I have tried several devices including laptop, tablet and 4 different phones) and I keep getting the error "unable to load u...

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Unlink account

Hello im trying to unlink my account so i can add all my products i have with u on one account as i currently have my mobile accont on one email an broadband an tv on another one