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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 388 Views
  • 1 replies
  • 1 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 15669 Views
  • 15 replies
  • 8 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 159725 Views
  • 0 replies
  • 8 Helpful

Earn money off your EE account with Airtime Rewards

Let your favourite retailers help you save money on your EE monthly mobile bill or credit for your pay as you go account. > No sign up or monthly fees. Secure. Simple.> Available on Pay monthly & Pay as you go.       Starting is easy, sign up throug...

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Leanne_T by EE Community Support Team
  • 12693 Views
  • 11 replies
  • 2 Helpful

App not working

My EE app will not load and hasn't worked for months. Every time I open it an error message appears saying that it's under maintenance. Is the 'maintenance' ever going to be finished???

Ac-heard by Visitor
  • 165 Views
  • 1 replies
  • 0 Helpful

EE app

The EE APP is down yet again and I need data from my family members and I can’t as the app is down what is this EE this is verry poor as I and my family pay a lot of money monthly to EE for data and this is just getting worse.I might move to a differ...

Mariyam1 by Visitor
  • 140 Views
  • 1 replies
  • 0 Helpful

No option to gift data any more?

I've had two phones on the same bill for years, and have been a customer since 1996. One reason I have stuck with EE is because I liked the ability to gift data, but I've just tried to do it tonight and there is no option anywhere in the app to gift ...

fronty by Investigator
  • 249 Views
  • 9 replies
  • 0 Helpful

EE Live Chat Function

Has the live chat option gone from EE contact us? I always use the live chat function to sort any issues i have quickly but i cant see it pop up anymore as an option?

Rupert89 by Visitor
  • 403 Views
  • 3 replies
  • 2 Helpful