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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 385 Views
  • 1 replies
  • 1 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 15665 Views
  • 15 replies
  • 8 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 159476 Views
  • 0 replies
  • 8 Helpful

Earn money off your EE account with Airtime Rewards

Let your favourite retailers help you save money on your EE monthly mobile bill or credit for your pay as you go account. > No sign up or monthly fees. Secure. Simple.> Available on Pay monthly & Pay as you go.       Starting is easy, sign up throug...

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Leanne_T by EE Community Support Team
  • 12689 Views
  • 11 replies
  • 2 Helpful

Topping up

my plan direct debit tried to go out yesterday but had no money in that bank account. It failed and I can’t buy one now because app is down? Any suggestions please?

Resolved! Documents

Hi, I have just ordered a new Samsung Galaxy and this morning received an SMS telling me I have new documents to view in My EE. After spending a good 15 minutes trying to find it I have given up. Can anyone help please? I have accessed a previous que...

GraGra1 by Visitor
  • 422 Views
  • 7 replies
  • 0 Helpful

Suspicious app outage

Funny how everyone can’t access their payments all I’m saying is that there better be some sort of compensation as it’s strange that it’s down for most of the day 

Resolved! Application error: a client-side exception has occurred

No matter which browser I use, on the phone, laptop, or app, I cannot do anything in Manage My Account. It always goes to a blank screen that says "Application error: a client-side exception has occurred".  My husband's account works fine, but mine d...

App is useless !

The EE mobile app has been absolutely hopeless for quite a while now. I'm sick of it ! uninstalled & reinstalled numerous time & it just does not work. Plus our broadband keeps dropping in & out for no reason, EE can't find a fault.All our family are...

Rogadog by Investigator
  • 649 Views
  • 14 replies
  • 2 Helpful