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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 382 Views
  • 1 replies
  • 1 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 15661 Views
  • 15 replies
  • 8 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 159413 Views
  • 0 replies
  • 8 Helpful

Earn money off your EE account with Airtime Rewards

Let your favourite retailers help you save money on your EE monthly mobile bill or credit for your pay as you go account. > No sign up or monthly fees. Secure. Simple.> Available on Pay monthly & Pay as you go.       Starting is easy, sign up throug...

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Leanne_T by EE Community Support Team
  • 12684 Views
  • 11 replies
  • 2 Helpful

Unable to contact EE UK

I tried to call at 17.00 was told I could get a callback on 15 minutes. I replied YES to the pre-validation texts. I didn’t get a call back so tried to call again, but whatever options I choose I get a message saying offices are closed (at 18:30) but...

Mobile Phone plan doesn't show up in new look app

I am trying to view and amend details on my PAYG Mobile plan but since the new look app update I am unable to see my plan.  When I try and link my mobile number it tells me it is already linked but it does not show up in the app.  The manage page jus...

Lilcpl by Investigator
  • 329 Views
  • 5 replies
  • 1 Helpful

Not the best

I apologise in advance but this is somewhat of a rant, to say I think EE is the best mobile company these days is not true. In fact I think it has been going down hill rapidly but now its dropped over a cliff, the new phone plans are truly awful and ...

wills_53 by Investigator
  • 108 Views
  • 1 replies
  • 0 Helpful

Mobile account not linked

Tried to open the app this evening, only to be greeted with no account details and being asked to link a device for some reason?! Try to link mobile, more often than not it says unable to send passcode, then on the rare occasion it does send one it i...

V8Hilux by Investigator
  • 142 Views
  • 1 replies
  • 0 Helpful

upgrading phone

Trying to upgrade my phone but every time I click onto the browse the upgrade phones it goes back to the previous page and says cant log me in.