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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 383 Views
  • 1 replies
  • 1 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 15661 Views
  • 15 replies
  • 8 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 159442 Views
  • 0 replies
  • 8 Helpful

Earn money off your EE account with Airtime Rewards

Let your favourite retailers help you save money on your EE monthly mobile bill or credit for your pay as you go account. > No sign up or monthly fees. Secure. Simple.> Available on Pay monthly & Pay as you go.       Starting is easy, sign up throug...

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Leanne_T by EE Community Support Team
  • 12685 Views
  • 11 replies
  • 2 Helpful

Why does data gifting keep failing?

I’ve been trying to gift data to my son all weekend. I have plenty of data remaining - I can select his number and the amount of data but I keep getting a message to say that it has failed?

EE account broken since October-ish last year

I have no idea anymore how to get this resolved.Since about last year I have had major issues with my EE account. I can't access the store, properly log in to my account or access all the features of my account.I have spoke to EE several times who ha...

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Ollmall by Established Contributor
  • 217 Views
  • 10 replies
  • 1 Helpful

App not working

When will the app be working again? Or can I get my money reimbursed, as I can't add my data that I have paid for 

Liz2814 by Visitor
  • 86 Views
  • 1 replies
  • 0 Helpful

EE App

Hello, When will EE app be running again, I was in a conversation with a member of staff when all login to EE was suspended

Casperrr by Investigator
  • 112 Views
  • 2 replies
  • 0 Helpful

Service code

I've recently been logged out of my netflix account and told this is because the email address has been changed. I haven't changed it. To reset this I've been told to log into my EE account and get the service code. I haven't been able to find this, ...

Mikelan by Visitor
  • 237 Views
  • 2 replies
  • 0 Helpful

EE website problem

2nd October. I can’t log into the EE website. Every time I try to log in, an 01 code shows on the screens and the text “Internal error”. Fortunately, I found that I could access and download my bill via the app. Logging into the website never seems t...

Lippo by Investigator
  • 310 Views
  • 5 replies
  • 0 Helpful