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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 943 Views
  • 12 replies
  • 1 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 16144 Views
  • 15 replies
  • 8 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 187023 Views
  • 0 replies
  • 10 Helpful

Earn money off your EE account with Airtime Rewards

Let your favourite retailers help you save money on your EE monthly mobile bill or credit for your pay as you go account. > No sign up or monthly fees. Secure. Simple.> Available on Pay monthly & Pay as you go.       Starting is easy, sign up throug...

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Leanne_T by EE Community Support Team
  • 13083 Views
  • 11 replies
  • 2 Helpful

"Enjoying the App?"

What the heck is this question that everytime I gift data, the app asks "Enjoying the App?".There is no way to get out of this questions, there's no 'x' to close it and there's no 'skip' either, to continue in the app it's either Yes or No.If you sel...

cpharvey by Valued Contributor
  • 108 Views
  • 4 replies
  • 2 Helpful

Re: Cant view my bill

Im the same, been needing to pay my bill for a week now and not able to on the app or online via chrome or edge. All I keep getting is, its not you its us, try again later.

watts320 by Investigator
  • 180 Views
  • 7 replies
  • 1 Helpful

Resolved! App not working

App not working and hasn't been for months despite keeping phone and apps up to date with latest software.Can't access or via my bills. Can't see available upgrades. Website is exactly the same.Contacted customer services over a week ago and still no...