Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
We've teamed up with Airtime Rewards to give you a chance to win £100 credit towards your EE Mobile bill. With Airtime Rewards, you get money back every time you shop in-store or online at over 150 retailers. Then, when you're ready, you can use...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Let your favourite retailers help you save money on your EE monthly mobile bill or credit for your pay as you go account. > No sign up or monthly fees. Secure. Simple.> Available on Pay monthly & Pay as you go. Starting is easy, sign up throug...
I am trying to upgrade my phone on the app but keep getting sent back to original screen when trying to search upgrades
Hats off to EE who have managed to take an app that frustrates almost everyone and then adapting it to make it not work at all. This must take real dedication. Day in day out, working on how best to drive you mad… I don’t suppose this will be read by...
Why can I not get onto the app? It has been down for ages
I've been an EE customer for 7 years, and have my phone number and email registered to the website for at least five years. Recently I've been trying to login in, but it tells me I need to register a phone number. When I try to put my phone number in...
Anyone else having issues trying to connect via app and internet trying to download current or previous bills?. I'm just getting a error screen. And the helpline wasn't helpful at all. I don't see why I should be charged for you to send me a bill whe...
On the app it's showing my old PAYG number - I wanted to keep it but the EE site was so difficult to navigate I gave up and just got a new number with a pay monthly contract.Downloaded the EE app hoping to keep track of my data use and it's only got ...
Morning all,I have a bit of a weird error on the MyEE app:When I log in it says 'Account Closed - Remember to pay your final bill. If you make a late payment, then it can affect your credit score. If any charges weren't included in your bill (or if w...
When trying to link a EE product (New Mobile contract) to my existing EE account it gets stuck in a loop and says this is unavailable, has been happening for months now.The webpage requests the phone number, sends a text code to verify the person the...
I am trying to view my plan but are not able to get into it
