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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 931 Views
  • 12 replies
  • 1 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 16124 Views
  • 15 replies
  • 8 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 185878 Views
  • 0 replies
  • 10 Helpful

Earn money off your EE account with Airtime Rewards

Let your favourite retailers help you save money on your EE monthly mobile bill or credit for your pay as you go account. > No sign up or monthly fees. Secure. Simple.> Available on Pay monthly & Pay as you go.       Starting is easy, sign up throug...

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Leanne_T by EE Community Support Team
  • 13072 Views
  • 11 replies
  • 2 Helpful

Help!!!

How am I supposed to gift data and check my bill when the site and the app have been down since last week?

App

I need to gift data and can’t because the app isn’t loading. please advise.

Email log in

Hi I currently use my own email address and password for a family EE account I want to amend this to my mums details so I no longer have control of the app how do I do this 

Shocking services from EE

Can someone explain the complete and utter downfall of EE. Is it just me that gets vertically no signal anywhere? Even when I do 5g nothing loads up! Been trying to switch over to TNT sport and yet constantly told there's a problem for last 7 days. *...

Gary0702 by Visitor
  • 322 Views
  • 2 replies
  • 0 Helpful

Resolved! My EE App & Website

I have been trying to access my bill for a few days now and am having no success on either the app or website. I keep getting a pop up message saying ‘sorry something gone wrong. Please refresh or have another go later when we’ve fixed things’ howeve...