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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 942 Views
  • 12 replies
  • 1 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 16143 Views
  • 15 replies
  • 8 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 186824 Views
  • 0 replies
  • 10 Helpful

Earn money off your EE account with Airtime Rewards

Let your favourite retailers help you save money on your EE monthly mobile bill or credit for your pay as you go account. > No sign up or monthly fees. Secure. Simple.> Available on Pay monthly & Pay as you go.       Starting is easy, sign up throug...

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Leanne_T by EE Community Support Team
  • 13083 Views
  • 11 replies
  • 2 Helpful

Fixing the problem

My app has been down since this morning can't transfer my daughter any data. Just says fixing some problems. Anyone else had the same?

Website and app

Ee app and website are down at the moment due to it being fixed. Please do not hesitate to contact me c9 and I will be more than happy to assist, you can also contact 0800 956600 or 150 

c9 by Established Contributor
  • 257 Views
  • 1 replies
  • 0 Helpful

MyEE Phone App Down!

What's going on with the MyEE phone app for Android?  Everytime I try to log on, I get a message saying "We're fixing a few things right now"  The computer app is working ok, luckily.  What exactly are they fixing??

Mustafa365 by Established Contributor
  • 302 Views
  • 2 replies
  • 2 Helpful

MyEE not showing updated contract info

My phone contract ended on the 18th Sept and I upgraded to a SIMO plan which started yesterday (19th Sept). MyEE is still showing the old contract information and so I can't select the Inclusive Extra which comes with my new plan. I've tried calling ...

Andy_H44 by Explorer
  • 587 Views
  • 3 replies
  • 1 Helpful