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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 795 Views
  • 12 replies
  • 1 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 16031 Views
  • 15 replies
  • 8 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 179233 Views
  • 0 replies
  • 9 Helpful

Earn money off your EE account with Airtime Rewards

Let your favourite retailers help you save money on your EE monthly mobile bill or credit for your pay as you go account. > No sign up or monthly fees. Secure. Simple.> Available on Pay monthly & Pay as you go.       Starting is easy, sign up throug...

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Leanne_T by EE Community Support Team
  • 12983 Views
  • 11 replies
  • 2 Helpful

MyEE not showing updated contract info

My phone contract ended on the 18th Sept and I upgraded to a SIMO plan which started yesterday (19th Sept). MyEE is still showing the old contract information and so I can't select the Inclusive Extra which comes with my new plan. I've tried calling ...

Andy_H44 by Explorer
  • 565 Views
  • 3 replies
  • 1 Helpful

Tranfer data

Hi i need to tranfer some data to my daughter account but i cant because the app doesn’t work at the moment 

Barri by Visitor
  • 293 Views
  • 5 replies
  • 1 Helpful

Upgrade

Hi when I checked on Monday my up grade said I could upgrade for no fee I tried to order my new phone but it kept chucking my out thought I'd leave and try the next day but now it's saying I would have to pay for my upgrades what happen ??

Resolved! App under maintenance

My ee app has been unavailable for weeks saying it is carrying out maintenance. I can’t find out how much data or see my bills etc. was frustrating as I couldn’t resolve this before my recent holiday so could hardly use my phone.

Jane641 by Investigator
  • 2851 Views
  • 6 replies
  • 4 Helpful