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adding mobile to account

chrisbroome01
Visitor

‎21-02-2020 07:33 AM

i cant add my mobile number to my ee account 

0 Helpful
4 REPLIES 4
Northerner
Grand Master
Grand Master

‎21-02-2020 08:18 AM

Hi @chrisbroome01 

 

Are there any error messages? Are you the account holder.

 

Thanks,



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
XRaySpeX
Grand Master
Grand Master

‎21-02-2020 08:10 PM

Is it on contract or PAYG? Is the existing a/c on contract or PAYG? You can't mix them.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Eve07
Visitor

‎09-01-2022 01:03 PM

I have the same issue. I just bought a pay monthly sim and I have been trying to add my number since last month. It always says 'unable to complete request' and to 'try again later.' 

0 Helpful
Jon_K
Former EE Employee
In response to Eve07

‎09-01-2022 03:16 PM

Hi @Eve07.

 

Welcome to the community.

 

Are you trying to add the number to an existing pay monthly account?

 

Can you try a different browser?

 

Jon

0 Helpful