by Hluscuandrei Investigator
Investigator

Why wont the app work on Samsung s10+ ???

Hello. I recently purchase the new Samsung s10+ and the app used to work fine on my old s8 but now it wont work on my new s10+. I even tried uninstalling it completely and installing it from scratch and it just wont work at all. As soon as it opens,you put your login details and then it generates a error code. And it reloads again. Everytime. 

7 REPLIES 7
by Grand Master
Grand Master

Re: Why wont the app work on Samsung s10+ ???

Hi @Hluscuandrei 

 

Which app are you having problems with? 

 

Try going into settings - apps - find the app and clear the cache and data.

 

Thanks


 




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by
EE Community Support Team

Re: Why wont the app work on Samsung s10+ ???

Good Morning @Hluscuandrei.

 

Welcome to the community.

 

Is it the MyEE App you're having trouble with?

 

Jon

by DialUp
Visitor

Re: Why wont the app work on Samsung s10+ ???

I had issues on my Huawei and pc browser for the last two days. Today it seems to be working fine.

 

Happy surfing, mind the rocks. 😉

by Hluscuandrei Investigator
Investigator

Re: Why wont the app work on Samsung s10 ???

You dont understand. I just purchased the phone,so it hasnt got anything installed on it,so its a fresh clean install,therefore theres no cache to clear. You install the app from scratch,put your account and pass and click login. Everytime after you click login this happens. Check picture attached. App crashes.







Sent from Yahoo Mail on Android
by Hluscuandrei Investigator
Investigator

Re: Why wont the app work on Samsung s10 ???

Yes it is. Check attached pics.







Sent from Yahoo Mail on Android
by Profile closed
Not applicable

Re: Why wont the app work on Samsung s10 ???

@Hluscuandrei just a thought, but go your MyEE account by some other means, and check to see if the S10 is noted there as the phone you are now using. If it isn't then make it so. Then give it all a bit of time and then retry using the MyEE app again on your phone.

by
EE Community Support Team

Re: Why wont the app work on Samsung s10 ???

Thanks @Hluscuandrei.

 

Are you able to try logging into MyEE online as @Profile closed Suggested?

 

This would tell us whether the problem is with the app or your account.

 

Jon

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