by Lisajane74
New Member

Why is my free add in not free

Hi a month ago I got through my EE 6mths amazon prime video free so how come this morning £7-99 has been taken out of my account

2 REPLIES 2
by Grand Master
Grand Master

Re: Why is my free add in not free

@Lisajane74   Did you activate the offer by texting PRIME to 150 and using the link in the returned message ?  

by
EE Community Support Team

Re: Why is my free add in not free

Hi @Lisajane74.

 

Did you add the free trial last month or come to the end of your free trial?

 

Jon

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