Why is my MyEE app isn't working?

[Isaac67]

My EE app isn't working and hasn't been for days. I need to check everyone's data and share it about. Anyone else having this problem?

[Chris_B]

@Isaac67  If your having login issues to the my EE app have you tried login in to your online account via a PC ?  If this still doesn’t work give customer services a call and request they reset your online account. 

[Northerner]

Hi @Isaac67 

If you have an Android device then go into settings -apps/applications - find the myEE app, then clear the cache/data.

Thanks

[Leanne_T]

Good Morning @Isaac67

Welcome to the community.

Do you get an error message when you log in?

Are you able to access your My EE online?

Leanne 🙂

[Earls]

For a communication company they really are bad. 

I was hoping to leave Vodafone maybe better the devil you know

[Leanne_T]

Morning @Earls

Thanks for coming to the community.

I am sorry to hear this; do you have an EE account and My EE app at the moment?

If there is anything I can help you with, please let me know 🙂

Leanne.

[Sjlewis1992]

I keep getting error message and myee online also does not work.

[Christopher_G]

Hi @Sjlewis1992

Welcome to the community.

What error message are you getting?

Chris

[Jlubbock]

Hi there, I'm getting this error message when I try to log in on the app and similarly, my online account won't work either. Please can you help.

[Chris_B]

@Jlubbock   It’s working for me.  As it’s the app and online account you’ll need to call customer services about this.  Your account probably just needs a reset.