by klp77
Explorer

Why is my APP showing another customers details?

I am trying to gift data to my phone form another device and its not showing my devices or my details its showing another customer. Can some please contact me as I dont want a data protection issue 

4 REPLIES 4
by klp77
Explorer

why is my app showing another customers details?

i am trying to gift data to my phone via the app and it is showing someone else's details and not my devices

by Brilliant Contributor
Brilliant Contributor

Re: Why is my APP showing another customers details?

@klp77 , You will have to ring customer service to find out what is going on as there is no account access here.

by Brilliant Contributor
Brilliant Contributor

Re: why is my app showing another customers details?

 

@klp77 , I have replied to your other thread, no need to put this in twice.

by
EE Community Support Team

Re: Why is my APP showing another customers details?

Hi @klp77.

 

Welcome to the community.

 

As @Schockwave has mentioned, our Mobile Care team will be able to look into this for you and get your account set up to display the correct details.

 

Let us know how you get on.

 

Jon

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