by TC2 Investigator
Investigator

Why has my ability to gift data to my sons phone suddenly not working

Why am I no longer able to gift data to my sons phone?  I have plenty of data , it has worked with no problems since May (. I am the account holder.) Then all of a sudden it’s stopped working , it lists the transfer of data in the data gifting history but no data is actually being transferred ?

5 REPLIES 5
Highlighted
by Grand Master
Grand Master

Re: Why has my ability to gift data to my sons phone suddenly not working

Do you have at least 500 MB of data to gift?

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by TC2 Investigator
Investigator

Re: Why has my ability to gift data to my sons phone suddenly not working

Im fully aware of the 500mb rule and yes have plenty of data , as I said above. The data gift is actually showing up in the history but is not actually transferring and the a ‘text’ is not being sent to confirm the transfer either ....

by
EE Community Support Team

Re: Why has my ability to gift data to my sons phone suddenly not working

Hello there @TC2

 

Thanks for coming to the community for help with this.

 

We will need to get this looked into.

 

If you get in touch with our customer service team they will be able to get your account looked into and help you get this sorted.

 

Let us know how you get on.

 

Leanne.

by TC2 Investigator
Investigator

Re: Why has my ability to gift data to my sons phone suddenly not working

This still hasn’t been sorted. I’m beginning to loose faith.!!!

by
EE Community Support Team

Re: Why has my ability to gift data to my sons phone suddenly not working

Hi @TC2

 

I've replied to your other post regarding this.

 

Please take a look.

 

Chris

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