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31-12-2018 10:56 AM
I have had the same number for 10+ years , I can't get in to my account because it doesn't recognise my number , I want to change my plan or maybe upgrade . I can't pay my bill online so I have been late with payments (it's not direct debit)
As awful as it sounds i don't really want to speak to anyone as last time I did I couldn't understand a word he was saying
Solved! See the answer below or view the solution in context.
31-12-2018 03:19 PM
So you're with Orange? NUMBER not only tells you your no. but also your network.
You can't have Orange nos. on MyEE. Hence why it's saying it's unrecognised. Orange online access was removed last Dec. The only way to manage your Orange a/c now is by text or phone. Have a read of Orange Your Account closure - explained .
31-12-2018 11:03 AM
@DebbieB22 Your going to have to call customer services about this. If you’ve been late with payments then the maybe your account has been suspended so you will have to call to rectify this.
31-12-2018 11:49 AM
@DebbieB22 all calls are now answered in the UK & Ireland.
31-12-2018 11:54 AM
Thanks , will give it a go
31-12-2018 01:35 PM
Is it the login to your a/c that doesn't recognise your no? The login to MyEE uses email addys not nos.
Are you with Orange or T-Mobile?
31-12-2018 02:55 PM
I put my email and password in and it says Hello .... (My name) and asks for my number which isn't recognised . I have always been able to get in no problem . I can't get a balance when I ring 150 and sometimes can't pay my bill until it's overdue !
31-12-2018 02:59 PM
Are you with Orange or T-Mobile? Text NUMBER to 150 if you don't know.
31-12-2018 03:12 PM
I'm with EE/orange I know my number and have double checked it by doing that already still no luck
31-12-2018 03:19 PM
So you're with Orange? NUMBER not only tells you your no. but also your network.
You can't have Orange nos. on MyEE. Hence why it's saying it's unrecognised. Orange online access was removed last Dec. The only way to manage your Orange a/c now is by text or phone. Have a read of Orange Your Account closure - explained .
31-12-2018 05:32 PM - edited 31-12-2018 05:40 PM
Hi @DebbieB22 EE are in the process of moving all remaining Orange PAY Monthly customers to EE so when that happens you will gain access to MyEE.
See here for more information
https://community.ee.co.uk/t5/Orange/Orange-pay-monthly-is-moving-to-EE/td-p/732306
Happy New Year!
David.