by vince_arnold Investigator
Investigator

Why does my reset password email not get delivered?

Hi. I have tried several times to reset my password for ee login. Each time the email has not appeared on my bt mail inbox so I am unable to login and set my account to roaming. Thanks 

4 REPLIES 4
by vince_arnold Investigator
Investigator

Password reset email not received

Password reset email is not received

by
EE Employee

Re: Why does my reset password email not get delivered?

Hi @vince_arnold

 

Welcome to the Community! Smiley Happy

 

You can also text ROAMING to 150 to set up roaming on your account.

 

If you give customer services a call they'll be able to help with the password reset.

 

Thanks - Karen. Smiley Happy

by vince_arnold Investigator
Investigator

Re: Why does my reset password email not get delivered?

Thanks Karen. I am abroad at the moment and cannot text 150 or call as I have roaming off. Is it possible to activate roaming via this message? Thanks

by
EE Employee

Re: Why does my reset password email not get delivered?

Thanks for getting back to me @vince_arnold

 

I'll send you a Private Message with a link to the chat team.

 

They'll be able to help get you up and running.

 

Thanks - Karen. Smiley Happy

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