by Narike
Visitor

Why does it say my account is cancelled?

Hi All,

 

I have been trying to look up my upgrade options for a few days now, but whenever I click on "Start Upgrade" it takes me to a page that tells me my account is cancelled. However I am still able to pay my bill and use my account. After a while though a login error comes up and I have to log out and log back in to regain access to my bills etc. 

 

Thanks in advance!

5 REPLIES 5
by Profile closed
Not applicable

Re: Why does it say my account is cancelled?

@Narike I'd say you are just having website and login issues. You can wait it out - i.e. try again later. Or you can call 150. 

by bomhomdu Investigator
Investigator

Re: Why does it say my account is cancelled?

I have the same issue, cant see my upgrade options even though my account says im eligible, soon as i click the upgrade button i get account cancelled message even though i can still log in to check other stuff. I also phoned 150 but they couldnt help with the issue and annoyingly kept trying to sell me landline broadband which i dont want ARRG .very frustrating

by
EE Community Support Team

Re: Why does it say my account is cancelled?

Hi there @bomhomdu

 

Thanks for coming here.

 

I have sent you a private message on here for some details to help you get this looked into.

 

Speak soon 🙂

 

Leanne.

by bomhomdu Investigator
Investigator

Re: Why does it say my account is cancelled?

after getting your message I had a call from support and its all fixed now thanks, 

by
EE Community Support Team

Re: Why does it say my account is cancelled?

Thanks for the update @bomhomdu

 

Have a great day 🙂

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