by Cleggett Investigator
Investigator

Why do my texts and calls show 2 different numbers?

 
1 SOLUTION

Accepted Solutions
by Profile closed
Not applicable
Solution

Re: Why do my texts and calls show 2 different numbers?

I presume you are using an iPhone and you have recently ported your number from another network?

 

You need to update you mobile number in your settings.

 

1) Turn off iMessage (Settings>Messages>iMessage>Off)

2) Turn off FaceTime (Settings>FaceTime>FaceTime>Off)

3) Update you mobile number in Settings>Phone>My Number>

4) Click on 'Save'

5) Reboot your iPhone by completely turning it off and then back on again

6) Turn back on iMessage and FaceTime as above.

5 REPLIES 5
by Ryan_K Established Contributor
Established Contributor

Re: Why do my texts and calls show 2 different numbers?

Are you using an iPhone where the number has been changed?

by Profile closed
Not applicable
Solution

Re: Why do my texts and calls show 2 different numbers?

I presume you are using an iPhone and you have recently ported your number from another network?

 

You need to update you mobile number in your settings.

 

1) Turn off iMessage (Settings>Messages>iMessage>Off)

2) Turn off FaceTime (Settings>FaceTime>FaceTime>Off)

3) Update you mobile number in Settings>Phone>My Number>

4) Click on 'Save'

5) Reboot your iPhone by completely turning it off and then back on again

6) Turn back on iMessage and FaceTime as above.

by Cleggett Investigator
Investigator

Re: Why do my texts and calls show 2 different numbers?

Thank you jmitchel!

by
EE Community Support Team

Re: Why do my texts and calls show 2 different numbers?

Hi @Clegett

 

Welcome to the community. 

 

I see that @Profile closed's reply has been marked as a solution. 

 

Is everything working normally now?


Chris

by Cleggett Investigator
Investigator

Re: Why do my texts and calls show 2 different numbers?

Hi @Christopher_G Yes thank you, all sorted.

Tania

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