by Eenightmare1
Explorer

Why can't I confirm changed number for my account

Why can't I confirm changed number for my account? Is there supposed a be a text message in return?

3 REPLIES 3
by
EE Community Support Team

Re: Why can't I confirm changed number for my account

Hi @Eenightmare1,

 

Welcome to the EE Community.

 

Are you transferring a number from another network?

 

Thanks

 

James

 

by Eenightmare1
Explorer

Re: Why can't I confirm changed number for my account

Hi James ,

Thanks for your replay.

I have a new pay as you go 4g wifi number . I wanted to change numbers on my account so easier to top up. I type in new number press confirm but next step does not load. Does the website not accept new numbers?

Thanks
Shane
by
EE Community Support Team

Re: Why can't I confirm changed number for my account

Hi @Eenightmare1,

 

There's currently an issue with registering new mobile WiFi numbers with My EE.

 

The team are working on a fix.

 

Thanks

 

James

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