by Seem
Explorer

When I try an log into the EE app I get error code 1ac77. Please help.

When I try an log into the EE app I get error code 1ac77. Also I get an error trying to log onto the website.  Email and password are correct.  Please help. 

1 SOLUTION

Accepted Solutions
by Seem
Explorer
Solution

Re: When I try an log into the EE app I get error code 1ac77. Please help.

Hey.  I chatted with EE.  My account was set up incorrectly in store.  This is now fixed.  I can access both the App and website.  Thank you for the feedback.  

 

 

 

 

 

4 REPLIES 4
by Grand Master
Grand Master

Re: When I try an log into the EE app I get error code 1ac77. Please help.

Hi, 

 

What device are you using the app on? If this is an android device try going into settings application manager, finding the app and clearing the data/cache.

 

If you cannot log into your online account then your credentials cannot be correct. 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Employee

Re: When I try an log into the EE app I get error code 1ac77. Please help.

Hi and welcome to the community @Seem

 

are you able to login via the web browser?

 

Many thanks,

 

Lee

by Seem
Explorer
Solution

Re: When I try an log into the EE app I get error code 1ac77. Please help.

Hey.  I chatted with EE.  My account was set up incorrectly in store.  This is now fixed.  I can access both the App and website.  Thank you for the feedback.  

 

 

 

 

 

by
EE Employee

Re: When I try an log into the EE app I get error code 1ac77. Please help.

Brilliant @Seem

 

I'm glad you are now sorted 🙂

 

Many thanks,

 

Lee

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