by Kabita Investigator
Investigator

Whats happened to the finger login on the EE APP?

Couple of days ago I tried to login to my EE app with my finger recognition but this has disappeared and now I have to always enter my password to login. Really annoying!

has the app been updated to do this?? 

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Whats happened to the finger login on the EE APP?

Hi,  

 

It still works on my Android app but if you are struggling to enter a 4 digit code as you describe then when the app is open - settings - log in and make sure fingerprint is selected. Then restart. 

 

Thanks 

 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
4 REPLIES 4
by Grand Master
Grand Master
Solution

Re: Whats happened to the finger login on the EE APP?

Hi,  

 

It still works on my Android app but if you are struggling to enter a 4 digit code as you describe then when the app is open - settings - log in and make sure fingerprint is selected. Then restart. 

 

Thanks 

 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Kabita Investigator
Investigator

Re: Whats happened to the finger login on the EE APP?

Thanks working now 👍🏽

by jontyms Investigator
Investigator

Re: Whats happened to the finger login on the EE APP?

Same here on the iPhone 7.  What dod you do to make it work?

by Kabita Investigator
Investigator

Re: Whats happened to the finger login on the EE APP?

Go to setting on the app and

ensure Touch ID is selected and then restart your phone 

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.