by mich01 Investigator


Although I can log into my account on the EE app, when I log in on line to check upgrade options it says my account is closed. I did change to a SIM only plan

by Ace Contributor
Ace Contributor

Re: Upgrade

Hello @mich01 text the code UP to 150 to check your upgrade date:


Customer service or Live Chat have access to accounts and can assist further with your My EE online account:

EE Community Support Team

Re: Upgrade

Hello there @mich01


I can see you have had some great advice from @tm90


To get your online account looked into and your upgrade options, get in touch with our customer service team.


They will be able to help you with this.


Let us know if you have any further questions 🙂

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.

Recent solutions