by Helen27 Established Contributor
Established Contributor

Upgrade... with ee is showing my old phone from 2014.

I try to sort this out via ee app & login on EE website but I’m always met with you can’t access My EE right now!!! This is every time I try to sort my issues

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Upgrade... with ee is showing my old phone from 2014.

@Helen27   Call customer services a request that they reset your online account.   

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4 REPLIES 4
by Grand Master
Grand Master
Solution

Re: Upgrade... with ee is showing my old phone from 2014.

@Helen27   Call customer services a request that they reset your online account.   

View solution in original post

by
EE Community Support Team

Re: Upgrade... with ee is showing my old phone from 2014.

Good Morning @Helen27

 

Thanks for posting on the community,

 

If you can give us a call on 150, our Mobile Care team will be happy to help you get your My EE account working for you 🙂

 

Let us know how you get on.

 

Leanne.

by Helen27 Established Contributor
Established Contributor

Re: Upgrade... with ee is showing my old phone from 2014.

Thanks for replying but I’ve contacted EE on numerous occasions... the plan & device connected to my number is an iPhone 5s from 4yrs ago & not the iPhone 6 I agreed as an upgrade in 2017. I am now being asked to commit to a new 36 month contract on another out of date upgrade phone for higher monthly payments...?? Shame on EE for losing a 25yr plus customer who pays monthly dd payments!! 

by
EE Community Support Team

Re: Upgrade... with ee is showing my old phone from 2014.

Hi @Helen27

 

That sounds really unusual. I've sent you a private message to get some more information from you.

 

Please take a look and get back to me. Hopefully we can help sort this out.


Chris

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