by Yates6920
New Member

Upgrade wish to complain



the website has allowed me to upgrade my phone.  Went through the process and got my order number (took a while). Short while later I get another email,telling me I am unable to upgrade.  Bit frustrating as I spent time sorting the process and reviewing phones etc.  Decide I may make a complaint to get my frustration across. Website suggests a web form etc.  Link doesn’t work!  I don’t want to waste time calling customer services.  Anyone else having similar?

by Grand Master
Grand Master

Re: Upgrade wish to complain



You can complain here via EE complaints code of conduct. 



To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
EE Employee

Re: Upgrade wish to complain

Hi and welcome to the community @Yates6920


Before you register a complaint please do give customer services a quick call to have this looked into.


There could be a number of reasons why the upgrade has not been processed correctly, some of these are easy fixes.


Please do let us know how you get on.


Many thanks,



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