by VioletKiss
New Member

Upgrade Online Not Working

Hi there. I got a message today saying I am due to upgrade - clicked on the link in the message and it sends me to an error message. Same if I try to do it manually through my account page on MyEE. Any ideas?

It says

"Hey Samantha.
Something’s gone wrong. It’s our fault. We’re trying to fix it."

by Grand Master
Grand Master

Re: Upgrade Online Not Working



The message is self explanatory. I have just tried myself and have received the same error.


Try later or maybe tomorrow.



To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
EE Community Support Team

Re: Upgrade Online Not Working

Good morning @VioletKiss


Welcome to community 🙂


Have you managed to upgrade online now?


Here is some further information on EE Upgrades: All you need to know about upgrading your phone with EE. support article.


Happy upgrade time 🙂





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