by Nate117
New Member

Unwanted addon

Hi,

 

I have an extra 1GB data which i clicked on by mistake thinking it would just give me an extra 1GB data for the month however it is an extra addon that applies every month. Is there any way to get this removed as when you go to the addons, it says that it cannot be removed and I don't want to have to spend time looking for another provider

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Unwanted addon

@Nate117 : As it's a recurring UK/EU data add-on, text STOP 1GB ADD-ON to 150 for the 1GB add-on.

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If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
2 REPLIES 2
by Ace Contributor
Ace Contributor

Re: Unwanted addon

Hi @Nate117 

if you can’t remove it yourself on your online account, just give EE a call and one of the friendly advisors can help you x

by Grand Master
Grand Master
Solution

Re: Unwanted addon

@Nate117 : As it's a recurring UK/EU data add-on, text STOP 1GB ADD-ON to 150 for the 1GB add-on.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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