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by Investigator
Investigator

Unknown extra phone number on my MyEE account

Hello,

 

On logging onto my MyEE account, I discover a mobile number that is correct and the main one I use, but there also appears to be another mobile number as well that is linked to my account which I have no knowledge of.

 

Is this something I should be concerned about (ie. am I paying for someone else's usage of this number)?

 

Regards,

Pete

1 SOLUTION

Accepted Solutions
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by Investigator
Investigator
Solution

Re: Unknown extra phone number on my MyEE account

Hello Leanne,

I called support yesterday and it turns out this is a number relating to a larger SIM so all resolved and correct now. I am very happy and please leave my account as it is.

Thankyou for all your help, i am very happy

Pete

View solution in original post

5 REPLIES 5
Highlighted
by Grand Master
Grand Master

Re: Unknown extra phone number on my MyEE account

@PeteSa   Yes you should be concerned you’ll need to speak with customer services about this. 

Highlighted
by Investigator
Investigator

Re: Unknown extra phone number on my MyEE account

Thanks Chris, whats the best way for me to speak to them at the moment please?

Pete

Highlighted
by
EE Community Support Team

Re: Unknown extra phone number on my MyEE account

Hi there @PeteSa

 

Thanks for coming here.

 

Do you have an Apple or Samsung Watch on your account?

 

If you select the number, what price plan and cost is showing in your My EE?

 

Speak soon.

 

Leanne.

Highlighted
by Investigator
Investigator
Solution

Re: Unknown extra phone number on my MyEE account

Hello Leanne,

I called support yesterday and it turns out this is a number relating to a larger SIM so all resolved and correct now. I am very happy and please leave my account as it is.

Thankyou for all your help, i am very happy

Pete

View solution in original post

Highlighted
by
EE Community Support Team

Re: Unknown extra phone number on my MyEE account

I see @PeteSa 

 

Thanks for coming back and letting us know, glad this is all sorted for you 🙂

 

Leanne.

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