by Ambra Investigator
Investigator

Unable to remove or to add a credit card

can someone help me as I am out of the country and I am unable to remove my current credit card or to add another

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Unable to remove or to add a credit card

Hi @Ambra,

 

I'm sorry you've been unable to register your new card online.

 

Please get in touch with customer services and they'll be happy to help.

 

Thanks

 

James

4 REPLIES 4
by
EE Community Support Team

Re: Unable to remove or to add a credit card

Hi @Ambra,

 

Welcome to the EE Community.

 

You should see an option to register your new card after making an online payment with it.

 

Please see the 'more ways to pay section' on the make or setup an EE payment help page.

 

Hope this helps.

 

James

by Ambra Investigator
Investigator

Re: Unable to remove or to add a credit card

Hi James.

Thanm you for your answer. However, every time I try to remove the existing card or to add a new one, it says " Sorry, there was a problem".

by
EE Community Support Team
Solution

Re: Unable to remove or to add a credit card

Hi @Ambra,

 

I'm sorry you've been unable to register your new card online.

 

Please get in touch with customer services and they'll be happy to help.

 

Thanks

 

James

by Ambra Investigator
Investigator

Re: Unable to remove or to add a credit card

Thank you very much for your help, @James_B

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