by AlexLangley
Explorer

Unable to login due to redirects

I've had en EE account for over a year now but have been unable to use the app, login to the website, manage my bills, etc.

 

I get the following error when logging in:

 
This page isn’t working

myaccount.ee.co.uk redirected you too many times.
Try clearing your cookies.
ERR_TOO_MANY_REDIRECTS
I remember reading before this was an issue directly with the account itself. How do I go about getting this resolved?
 
Thanks.
3 REPLIES 3
by
EE Community Support Team

Re: Unable to login due to redirects

Hi @AlexLangley,

 

Welcome back to the EE Community.

 

Have you tried clearing your cookies and cache?

 

Do you see the same error when opening the My EE app?

 

Thanks

 

James

by ArthurlyRIP
New Member

Re: Unable to login due to redirects

Sorry to gatecrash...but

 

I have this same issue (new customer) and I have deleted cookies, browsing history, saved passwords etc. and still get

 

This page isn’t working

myaccount.ee.co.uk redirected you too many times.

ERR_TOO_MANY_REDIRECTS
 
Not a great start to life at EE so hopefully you can help. Getting several SMS from EE asking me to go to the My EE app (android) yet I cant access
by
EE Community Support Team

Re: Unable to login due to redirects

Hi @AlexLangley,

 

Welcome back to the community.

 

If deleting your cookies hasn't resolved the issue, please get in touch with customer services so we can help.

 

Thanks

 

James

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