by Moley44 Investigator
Investigator

Unable to log on to website to upgrade my phone

Hi 

 

I can log on to my account through 'My EE' app and when I click on to upgrade my phone it takes me to the shop but I'm getting an error saying my account has been cancelled. I'm guessing this is because I had a contract phone which I cancelled 2yrs ago and I took out a new contract. Have can I clear this to get on to website to try and sort a new upgrade.

 

Many thanks

3 REPLIES 3
by Grand Master
Grand Master

Re: Unable to log on to website to upgrade my phone

Hi @Moley44

 

Give CS a call on 150, they can also process any upgrade.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Grand Master
Grand Master

Re: Unable to log on to website to upgrade my phone

Call EE to delete your old MyEE a/c & then you create the new 1 afresh.

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by
EE Community Support Team

Re: Unable to log on to website to upgrade my phone

Hi there @Moley44

 

If you can give us a call on 150 the team will be able to help you get your My EE account sorted 🙂

 

Let us know how you get on.

 

Leanne.

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